Privacy Policy

1. Introduction

This Privacy Policy explains how Granmaakit ("we", "us", "our") collects, uses, and protects personal information when you use the Granmaakit mobile app, the Granmaakit Partner Portal, and related services. By using our services, you agree to the practices described in this policy.

2. Information we collect

To operate our services we may collect:

• Account details — name, e-mail address, phone number, profile photo, verification status, and business information you provide during registration.
• Identity verification data — images of government-issued identification and selfie photographs submitted during onboarding.
• Rental and app activity — vehicle searches and filters, rental requests and bookings, cost estimates shown to you (including applicable taxes and fees), favourites, support messages, feedback, and notification preferences. When you use rental, feedback, or account features, we may also keep related service records so your requests and conversations remain available in the app.
• Operational data — fleet, vehicle, pricing, and rental request information partners manage through the portal, including responses to customer rental requests.
• Technical and device data — device, session, and usage information needed to keep the service secure and reliable.

3. How we use your information

We use your personal data to operate your account, verify your identity, confirm eligibility, review and approve partner applications, show you available vehicles, calculate rental cost estimates (including applicable taxes and platform fees), deliver your rental requests to the relevant partner and process their response, create and manage confirmed bookings, save preferences, send important account and service updates, respond to help requests, and improve the reliability of the platform. We also use account and session information to detect suspicious activity, prevent misuse, keep your experience consistent across app sessions, and meet our legal obligations.

4. Identity verification

Granmaakit uses Didit, a trusted third-party identity verification provider, to verify government-issued identification and selfie photographs submitted during onboarding.

Images and verification data you submit are used only for verification purposes. They will not be willingly shared with any other entity except where required by law or with Didit, which performs the verification service on our behalf.

Your verification data is stored securely and is never shown publicly anywhere on the platform. It can only be accessed by verified members of the Granmaakit team who need it to review your verification.

5. Sharing and disclosure

We do not sell your personal information. We share personal data only when it is needed to provide Granmaakit services, comply with legal obligations, protect users, or work with trusted service providers who help us operate our services (such as Didit, our identity verification provider). When you send a rental request, the partner who owns the vehicle can see the details needed to respond — such as your name, the requested dates, your note, and the estimated price. Rental and support details may also be shared with the appropriate Granmaakit team members or partners when required to resolve a request, complete a booking workflow, or investigate a safety concern.

6. Storage, security, and retention

We use technical and organizational safeguards designed to protect your information from unauthorized access, loss, misuse, or alteration. Some account data may also be stored locally on your device so Granmaakit can keep you signed in, show cached notifications, and make the app feel responsive. Logging out clears local account data where supported by the app.

We keep personal information only for as long as it is needed for the purposes described above or as required by applicable law, after which it is deleted or anonymized.

7. Notifications and device data

If you allow push notifications, Granmaakit stores a device notification token so we can send rental, account, feedback, and service alerts. You can change notification permissions in your device settings at any time. We may keep notification metadata in the app to help you review recent activity.

8. Your rights and choices

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal information, and to object to or restrict certain processing. You can update profile information in the app, change device permissions, or log out to clear local authenticated data at any time. Contact us using the details below to make a request.

9. Contact us

For questions about this policy, your account data, or how your information is handled, contact the Granmaakit team through Help & Support in the app, your usual support channel, or the contact details provided in your partner agreement.